BeppoAI
EN

Terms of Service

Last updated: July 20, 2026 · Governing law: Republic of Colombia

This is a courtesy translation. The Spanish version prevails. The only binding text is the Términos del Servicio in Spanish; if anything here differs from it, the Spanish text governs.

These Terms govern the contracting and use of the service provided by Sergio Leonardo Cortés Perdomo, a natural person and merchant identified with citizenship card / NIT 1075246021-5, operating under the trade name BeppoAI (“BeppoAI”, “we”), by the business that contracts it (“the Client”, “you”). By contracting or using the service, the Client accepts these Terms, together with any proposal, plan or quote agreed separately.

1Definitions

2The Service

BeppoAI offers a “done-for-you” service: on the Client’s behalf we set up, connect and operate an AI agent that handles its WhatsApp — answers inquiries, qualifies prospects, hands over to a person when needed and (depending on the plan) books appointments. The Client provides its business information; we build, tune and operate the agent, and give access to a web platform to supervise it.

3Accounts and Authorized Users

BeppoAI enables one or more administrator accounts for the Client, who may create accounts for its Authorized Users. The Client is responsible for the confidentiality of the credentials and for the activity carried out under its account, and must notify us of any unauthorized use. BeppoAI may suspend or deactivate an account if it detects unauthorized use or a security risk.

4Availability and support

BeppoAI will use commercially reasonable efforts to keep the Service available and to handle incidents during business hours (Colombia), except when unavailability is due to causes beyond its reasonable control (WhatsApp / Meta, model providers, telecommunications, maintenance or force majeure). No guaranteed availability level (uptime) or binding response times are committed; support is handled through the Service’s usual channels during business hours (Colombia), prioritizing incidents by severity.

5Use restrictions

The Client and its Authorized Users may not:

6Client Data and data protection

Client Data is and remains the Client’s. The Client acts as data controller and BeppoAI as processor, processing the data solely on the Client’s instructions to provide the Service (Law 1581 of 2012). The Client declares that it holds the necessary authorizations and legal basis, and that it informs its End Customers that they are interacting with an AI agent.

BeppoAI applies reasonable security measures, limits access to those who need it, notifies the security incidents it becomes aware of and, when the Service ends, securely returns or deletes Client Data (unless legally required to keep it). BeppoAI does NOT use the Client’s conversations to train general-purpose AI models. See the Privacy Policy.

Data processing contract. Before BeppoAI processes data of the Client’s end customers, the parties sign a personal data transmission contract (Decree 1377 of 2013, art. 25) that defines scope, instructions, security, confidentiality, sub-processors and periods. That contract is a prerequisite to operation, not a later formality.

7Fees and payments

Plans, prices, billing periods and payment terms are agreed in the current commercial proposal. Prices do not include taxes, which are borne by the Client where applicable. BeppoAI may suspend the Service if the Client falls into arrears after the corresponding notice, and may adjust fees with reasonable prior notice for subsequent periods.

8Nature of the AI and disclaimer of warranties

The agent uses language models: its replies may contain errors and require human supervision. The Service is provided “as is” and “as available”, with no warranty that it will be uninterrupted or error-free, and with no warranty of specific commercial results (sales, appointments or revenue). No reply from the agent constitutes professional, legal, medical or financial advice.

9Intellectual property

The platform, its software and the BeppoAI brand are the property of BeppoAI. The business’s content (its information, catalogs, texts and the conversations with its End Customers) belongs to the Client, who grants BeppoAI a limited license to use it for the sole purpose of providing the Service. The Client grants BeppoAI a license over the suggestions or comments (“feedback”) it provides to improve the product. BeppoAI may mention the Client as a commercial reference only with its authorization.

10Indemnification

The Client will defend and hold BeppoAI harmless from third-party claims arising from: Client Data, unauthorized use of the Service, disputes between the Client and its End Customers, or the use of the Client’s brands and materials.

11Limitation of liability

Scope of this clause. The liability limits agreed in these Terms apply exclusively between BeppoAI and the Client. They are not enforceable against data subjects or any authority: toward them, each party answers for its own legal duties (Law 1581 of 2012, arts. 17 and 18). No clause limits liability for willful misconduct or gross negligence.

To the fullest extent permitted by law, neither party will be liable for indirect damages, loss of profit or punitive damages. BeppoAI’s total liability related to the Service will not exceed the amounts paid by the Client in the 12 months preceding the event giving rise to the claim, nor will it be lower than ten (10) current legal monthly minimum wages (SMLMV) when no payments were made in that period. Also excluded are damages arising from failures, suspensions or changes by third parties beyond BeppoAI’s control (WhatsApp / Meta, model providers, telecommunications), from the Client’s misuse of the Service, or from the information the Client provides.

12Sub-processors

BeppoAI provides the Service relying on: YCloud (WhatsApp channel, Singapore), OpenRouter (model gateway, USA), Anthropic (language model for the assistant’s longer tasks, USA), OpenAI (transcription and embeddings, USA) and Supabase (database, USA). The up-to-date list, with each jurisdiction, is in the Privacy Policy.

With transparency about what we can and cannot guarantee: BeppoAI engages these providers under their standard terms, which it does not negotiate individually. It therefore guarantees what it does control — selection of providers with published commitments on security and on not using data for training, configuration of region and retention where the provider allows it, and review of changes to their terms — and answers to the Client for damages caused by its sub-processors as if they were its own.

The addition of a new sub-processor is notified in writing in advance, and the Client may object to it.

13Term, renewal and termination

The Service is provided for monthly periods that renew automatically unless notice is given otherwise, and either party may terminate it with 30 days’ prior notice, without penalty. In addition, either party may terminate the Service immediately for a material breach not cured within the period granted after notice, or for the other party’s insolvency. Upon termination, access is suspended, the Client pays the amounts accrued and the data is handled in accordance with the Privacy Policy.

14Confidentiality

Each party will protect the other’s confidential information with the same care it applies to its own (never less than reasonable), will use it only for what these Terms provide and will not disclose it except to those who need to know it under confidentiality obligations, or when the law requires it.

15Legal compliance

The Client will use the Service in compliance with the applicable law in the jurisdictions where it operates, including data protection rules and WhatsApp / Meta policies.

16Dispute resolution

In the event of any dispute, the parties will first seek to resolve it in good faith. If they cannot, they may resort to a conciliation mechanism; if it persists, the parties agree to submit their differences to the competent courts of Apartadó, Antioquia, Colombia (see Governing law).

17Force majeure

Neither party will be liable for delays or failures caused by events beyond its reasonable control (force majeure, internet failures or third-party failures such as WhatsApp/Meta and providers). Force majeure does not release the Client from payment obligations already accrued.

18Assignment

The Client may not assign these Terms without BeppoAI’s written authorization. BeppoAI may assign them to an affiliate or to a successor of its business.

19Notices and WhatsApp alerts

Notices will be made in writing to each party’s contact details. BeppoAI may send the Client and its Authorized Users transactional messages by WhatsApp or SMS (account, security and service-status alerts). You can opt out of those messages by replying STOP; opting out does not affect other communications necessary for the service.

20Governing law and jurisdiction

These Terms are governed by the laws of the Republic of Colombia. Disputes will be submitted to the competent courts of Apartadó, Colombia.

21Miscellaneous

The relationship between the parties is one of independent contractors. Any waiver of a right must be in writing. If any clause is found invalid, the rest remain in force. These Terms, together with the applicable proposal or quote, constitute the entire agreement on the Service. Clauses that by their nature should survive termination will remain in force.

22Contact

Questions about these Terms: contacto@beppoai.com.