Beppo
The problem
Overdue accounts don’t always get worse for lack of intent to pay. They also get worse for lack of follow-up.
One-by-one follow-up wears the team down
Calls, messages, pending replies and commitments to revisit. As the portfolio grows, so does the manual work it takes to keep it current.
Sending a reminder isn’t the same as following up
A message can go out. What matters is what happens when the customer replies, asks for information or proposes a date.
A promise to pay can vanish between conversations
The customer said they’d pay on Friday. If nobody records the commitment and knows when to revisit it, Friday goes by and the follow-up starts all over again.
The rules change depending on who’s handling it
One person pushes too hard and another lets the case slide. Without clear rules, the same customer can get treated differently.
Who it’s for
Companies collecting their own invoices.
Early-stage delinquency operations where follow-up is realistic.
Receivables data that’s available and structured.
Defined contact policies and arrangements.
A person or team responsible for exceptions.
Who it’s not for
Buying or managing third-party debt outside the approved scope.
Informal collections or pressure and harassment tactics.
Deteriorated portfolios pitched as a promise of automatic recovery.
Operations without enough information to know what’s being collected and on what terms.
Guided setup
First, we understand how your operation works.
15-minute call
We review your process and confirm whether Beppo can help. It’s free.
Automation Diagnostic + Plan
We review how the portfolio comes in, how customers are contacted, which replies are frequent, which arrangements are authorized and where a person must step in. COP 500,000 (USD 159 if your business is outside Colombia), credited toward setup if you sign within 30 days.
Setup and approval
We configure the required data, authorized channels, hours, frequency, policies, approved alternatives and escalation points.
3-month pilot
The pilot includes reviews on days 30 and 60 and doesn’t renew automatically.
What it does
What Beppo can do with your receivables
Follows up within the configured hours and rules.
Keeps the tone and frequency your operation defined.
Records replies and payment commitments.
Can hand over an existing payment link when the approved system provides it.
Presents pre-defined alternatives when it has the authority to do so.
Passes exceptions to a person with the conversation’s context.
Respects the configured contact rules.
Leaves a record of what happened and what comes next.
What it never does
Harass or pressure outside the defined rules.
Make contact outside the authorized channels, hours or terms.
Invent a debt, a balance or a payment link.
Promise a recovery percentage.
Approve exceptions outside the configured authority.
Invent arrangements or payment terms.
We don’t automate pressure. We automate follow-up within your rules.
Follow-up
Every commitment can carry a date, an amount and a next action.
When a customer replies, proposes a date, asks for the link again or leaves something pending, the conversation can be recorded with its status and next step. Follow-up stops depending solely on the agent’s memory or a spreadsheet updated by hand.
Follow-up doesn’t depend on a single person
If someone on the team is out, someone else can continue from where the conversation left off.
Every commitment can have an owner and a date
It’s clear what was left pending and when to revisit it.
You can see where the portfolio gets stuck
You can tell how many customers replied, how many left a commitment and which ones are still waiting on an action.
A case comes in
Beppo makes the authorized contact with the information available for that customer.
The customer replies
They confirm, ask, propose a date or need an alternative.
The next step is clear
The commitment, exception or pending item is recorded so follow-up can continue.
“This customer said they’d pay… was it this Friday or last? I can’t find where we left it.”
“Replied on Tuesday, committed to Friday the 26th and is pending follow-up. Mauricio is handling it.”
Guided setup
Start by understanding the process, not by buying software.
The first 15-minute call is free. If we see a clear automation opportunity, the Automation Diagnostic + Plan costs COP 500,000 (USD 159 if your business is outside Colombia), credited toward setup if you sign within 30 days. Then we define the pilot’s scope and commercial terms with you, around how your operation actually works.
First call: free.
Automation Diagnostic + Plan: COP 500,000 (USD 159 if your business is outside Colombia).
Pilot: 3 months, with reviews on days 30 and 60 and no automatic renewal.
Book a 15-minute callFrequently asked questions
What collections teams ask
Can you follow up on receivables over WhatsApp in Colombia?+
WhatsApp can be used as a contact channel for collections when the consumer has authorized that channel and the process respects the applicable rules on hours, frequency and respectful treatment. Colombia’s Law 2300 of 2023 sets, among other conditions, the use of authorized channels, limits on contact frequency and hours for collection activity. Each company must define and validate its policy with its legal team before automating it.
Can Beppo harass or push without limit?+
Beppo is set up to operate only within the contact rules, hours, frequency and escalation approved for the operation. Exceptions stay in a person’s hands.
Can it negotiate?+
It can only present the alternatives or arrangements that were defined in advance and that it has authority for. Anything outside those rules goes to a person. When the customer says “I’ll pay on Friday”, it records the promise to pay with its date so the case comes back up on Friday with an owner.
What information does it need?+
It needs the information required to identify the case and carry out the authorized follow-up: for example, status, balance, dates and applicable alternatives. The information must come from the client’s operation; Beppo doesn’t invent obligations or amounts.
Can it hand over a payment link?+
It can share an existing payment link when the system approved for the operation provides it. Beppo doesn’t create or invent payment links on its own.
What happens with an exception?+
The conversation goes to a person with the context of what happened and what the customer is asking for.
Does it promise to recover a specific percentage?+
No. BeppoAI doesn’t promise a recovery rate. The pilot measures the operation’s real behavior before drawing conclusions about results.
Guided setup · Free first call
Collecting better also starts with knowing what was agreed and what comes next.
Beppo helps every conversation leave a status, a commitment or a clear next step, without taking exceptional decisions out of your team’s hands.